About Fitts Insurance Agency

Our Award-Winning Customer Service

At Fitts Insurance we don't just offer insurance, we build long term relationships for personal and business growth and success. Our skilled staff of over 30 trained professionals has the expertise and experience to guide and advise you in developing your insurance strategies. You can be assured of professional service with a personal touch at Fitts Insurance, where service is our #1 priority.

Our customer service reputation is tops in the industry. That's why over 6000 families and individuals and well over 1500 businesses depend on Fitts Insurance for their insurance needs.

Insurance Tailored to Your Unique Needs

We represent a carefully selected group of over 15 financially-sound insurance companies. Through our extensive knowledge of their existing programs, we can improve the mix of products tailored to your specific needs. We can write tougher, more complex risks because of firmly-established relationships with our carriers.

Fitts Insurance is a state-of-the-art insurance agency serving the needs of businesses, families and individuals throughout eastern and central Massachusetts. Since 1932, people have been turning to us because of our unparalleled reputation for prompt and courteous customer service, broad knowledge of the industry, extensive experience and commitment to excellence.

  • We listen carefully.
  • We respond to your needs.
  • We provide custom solutions.
  • We are there when you need us.

We are "first in service" because Fitts Insurance believes that a firmly established client relationship is our most important asset.

Insurance You Can Depend Upon

As an independent agency, we work on your behalf. We offer a broad array of products to address your business or personal needs, whether they are basic or very complex. At Fitts Insurance, we take a pro-active, forward-thinking approach to meeting your individual requirements, providing the best solution for your own particular situation.

We're on your side when we write your policy, and we're on your side when and if you have a loss. We provide prompt and fair claim resolution. You can count on Fitts Insurance for dependable service.

  • Risk Assessment Survey - we assess the risk exposures special to your industry and to your company.
  • Comparative Needs Analysis - we analyze your present mix of insurance products in light of our survey results.
  • Product Coverage Review - we identify real and potential coverage gaps and redundancies, compare costs with other products, and suggest potential cost-effective alternatives.
  • Strategic Insurance Plan - we provide a pro-active approach to long-term insurance planning to facilitate your business growth and development.

A tradition of giving back to the community we serve

From very early on Arthur Fitts recognized the need for local business to support the community it serves. After all, without the patronage of our local customers, we wouldn't be in business. For more about our community involvement click here